Head of HR Shared Service

Full time Permanent Sparktel in HR , in Jobs Email Job
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Job Description

Our client is seeking to hire an experienced Head of Shared Service to lead the HR Shared Services & Payroll Team. In this role you will deliver an exceptional customer experience to the business divisions, employees and the HR Business Partner community. You will bring a passion for building and developing a high- performance team in a HR shared service environment.

Responsibilities/ Objectives:

  • Take ownership for the HR system roadmap, overseeing a plan of system enhancements and new functionality to improve user experience, ensure compliance and drive efficiency.
  • Take responsible for continuous improvement of processes to maximise efficiency and improve user experience. Undertake process reviews, develop proposals to address improvements and track delivery of the changes
  • Work closely with the business division Leadership Team’s to understand operational priorities and define improvement projects to support these.
  • Provide reports to effectively communicate, drive, manage and deliver the KPI’s and SLA’s for the Shared Services Team
  • Ensure compliance with all relevant legislation and data protection
  • Proactively manage the interaction between all elements of the HR Shared Services team to build and maintain effective working relationships
  • Provide leadership and coach to the team
  • Manage day to day key supplier relationships

The Candidate

  • Degree qualified with a proven track record in the successful management of a HR & Payroll Shared Services Centre in a large organisation
  • Driven and results orientated, with the ability to deliver results against milestones, KPIs and SLAs.
  • Strong background in HR or financial Operations
  • Ability to assess and interpret complex data to gain insights and deliver improvements in HR functional performance
  • Loves system and process improvement
  • Previous IT systems implementation an advantage (SAP, Oracle)
  • Strong stakeholder management skills – both internal and external, at a senior level
  • A customer centric mindset is essential

What’s on offer:

· Competitive salary

· Bonus Programme

· Pension

· Excellent career progression

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