Our client is seeking to hire an experienced Head of Shared Service to lead the HR Shared Services & Payroll Team. In this role you will deliver an exceptional customer experience to the business divisions, employees and the HR Business Partner community. You will bring a passion for building and developing a high- performance team in a HR shared service environment.
- Take ownership for the HR system roadmap, overseeing a plan of system enhancements and new functionality to improve user experience, ensure compliance and drive efficiency.
- Take responsible for continuous improvement of processes to maximise efficiency and improve user experience. Undertake process reviews, develop proposals to address improvements and track delivery of the changes
- Work closely with the business division Leadership Team’s to understand operational priorities and define improvement projects to support these.
- Provide reports to effectively communicate, drive, manage and deliver the KPI’s and SLA’s for the Shared Services Team
- Ensure compliance with all relevant legislation and data protection
- Proactively manage the interaction between all elements of the HR Shared Services team to build and maintain effective working relationships
- Provide leadership and coach to the team
- Manage day to day key supplier relationships
- Degree qualified with a proven track record in the successful management of a HR & Payroll Shared Services Centre in a large organisation
- Driven and results orientated, with the ability to deliver results against milestones, KPIs and SLAs.
- Strong background in HR or financial Operations
- Ability to assess and interpret complex data to gain insights and deliver improvements in HR functional performance
- Loves system and process improvement
- Previous IT systems implementation an advantage (SAP, Oracle)
- Strong stakeholder management skills – both internal and external, at a senior level
- A customer centric mindset is essential
What’s on offer:
· Competitive salary
· Bonus Programme
· Excellent career progression