Location: Enniscorthy, Co. Wexford
Salary: €45k- €55k + Benefits
Hybrid – 3 days office / 2 days remote
Overview
Sparktel is recruiting for a Service Manager to join a growing renewable energy business in Enniscorthy, Co. Wexford. This is an excellent opportunity for an experienced service, field operations or technical coordinator to take ownership of the day-to-day running of a solar service function. At present, the role will oversee the scheduling & coordination of two electrical technicians.
Key Responsibilities
- Take responsibility for the day-to-day coordination of solar service activities.
- Manage and prioritise incoming service requests, faults and customer issues.
- Coordinate technician workloads and schedules to ensure jobs are completed efficiently.
- Coordinate access to spare parts, equipment and subcontractor support
- Act as a key contact for customers requiring technical/service assistance
- Develop service KPIs to provide clear visibility of departmental performance.
- Monitor response times, ticket volumes, outstanding work, resolution times and other key measures.
- Prepare regular performance reports for management.
- Provide practical support to technicians
- 3+ years previous experience in service management, field service coordination or a similar role.
- Strong experience scheduling and coordinating field-based technical personnel.
- Ability to manage multiple service requests and competing priorities.
- Confident using service management, scheduling or field service software.
- Commercial awareness and an understanding of service delivery performance.
- Experience within solar PV, electrical, renewable energy or building services.
- Previous experience coordinating teams electrical technicians or engineers.
- Understanding of electrical fault-finding and maintenance principles.
- Experience with a Field Service Management (FSM) system such as Zoho Desk or similar.
- Experience managing warranty claims and service contracts.