Location: Dublin 12
Salary: €55k-€60k + Benefits
Overview
Sparktel are currently recruiting for an Aftersales Manager for our client based in Dublin 12. Our client is a leading distributor in the plumbing and bathroom sector. The successful candidate will be experienced professional in the Plumbing Industry and will oversee technical and aftersales support operations, ensuring exceptional service for trade partners, installers, and end-users.
Key Responsibilities
- Day to day management of a team of 3 Customer Care Agents
- Act as the first point of contact for all aftersales technical support queries from customers, installers, and the internal sales team
- Capture detailed information for each request ensuring issue tracking and resolution
- Troubleshoot installation challenges and product-related issues, providing effective and timely solutions
- Schedule and coordinate field service visits with both internal and external technical service agents
- Monitor workloads and job progress
- Collaborate with the stock team to ensure availability of essential spare parts
- Manage and update technical product specifications across all platforms
- Liaise with quality and product development teams to feed customer feedback into ongoing product improvements
Experience Required
- 3+ years’ experience in a similar aftersales or operations role within the Plumbing Industry
- Strong understanding of plumbing products and installation practices
- Experience managing team of customer care agents or similar
- Proven Customer Service skills
- Competent in Microsoft Office and related software tools
If you would like more information on this role please send your CV to jennifer@sparktel.ie